Lead Designer
Lead Designer
Lead Designer
Divided in two big projects
Divided in two big projects
Divided in two big projects
Spread across 4 quarters
Spread across 4 quarters
Spread across 4 quarters
Simplifying Document Sharing: Increasing Retention by 50%
Simplifying Document Sharing: Increasing Retention by 50%
Simplifying Document Sharing: Increasing Retention by 50%
I improved the sharing experience of a digital product by addressing usability challenges and enabling seamless sharing functionalities.
This resulted in a 50% increase in user retention within the first month and resolved over 3,500 domain-specific issues.
I improved the sharing experience of a digital product by addressing usability challenges and enabling seamless sharing functionalities.
This resulted in a 50% increase in user retention within the first month and resolved over 3,500 domain-specific issues.
Project Overview
Project Overview
Problem Statement
Problem Statement
Users encountered friction when sharing content due to
Complicated workflows
Confusion about their content access rights
Lack of clear access to all link-sharing options
Users encountered friction when sharing content due to
Complicated workflows
Confusion about their content access rights
Lack of clear access to all link-sharing options
These challenges negatively impacted engagement and satisfaction in our customers' business operations, creating an urgent need for a more intuitive sharing mechanism.
These challenges negatively impacted engagement and satisfaction in our customers' business operations, creating an urgent need for a more intuitive sharing mechanism.
Lead Product Designer: Owned the end-to-end design process, from discovery to delivery.
Collaborated closely with executive leaders, product managers, engineers, and data analysts to align design solutions with business and technical constraints.
Advocated for a user-centered approach, ensuring all decisions were informed by research and usability testing.
Lead Product Designer: Owned the end-to-end design process, from discovery to delivery.
Collaborated closely with executive leaders, product managers, engineers, and data analysts to align design solutions with business and technical constraints.
Advocated for a user-centered approach, ensuring all decisions were informed by research and usability testing.
My Role
Challenges
Challenges
Using AI
Using AI
AI simplified decision-making by predicting link-sharing properties based on file or folder types and suggesting email content. This reduced manual effort, sped up decisions, and made workflows more intuitive.
AI simplified decision-making by predicting link-sharing properties based on file or folder types and suggesting email content. This reduced manual effort, sped up decisions, and made workflows more intuitive.
Aligning Product Teams
Aligning Product Teams
Managing collaboration across six product teams (web browser, Windows, macOS, iOS, Android, and app integrations), involving developers, product managers, and designers across four platforms.
Managing collaboration across six product teams (web browser, Windows, macOS, iOS, Android, and app integrations), involving developers, product managers, and designers across four platforms.
Visual representation of the challenges in aligning diverse product teams across platforms
Visual representation of the challenges in aligning diverse product teams across platforms
The 'Sharing Documents' project aimed to enhance how users collaborate on cloud content, focused on link sharing and folder permission management, achieving significant user engagement and a stable Net Promoter Score.
Summary
Challenges included platform inconsistencies, complex user flows, and risky default settings.
User testing informed design improvements across web, desktop, and mobile.
The project boosted usability and streamlined permissions management while addressing security risks.
Design Processes
1) Discovery
- Conducted user interviews and surveys to identify pain points and map the existing sharing workflows.
- Analyzed data from 5,000+ user feedback submissions to uncover common challenges and areas for improvement.
2) Ideation
- Facilitated cross-functional brainstorming sessions with stakeholders to generate potential solutions.
- Sketched and created low-fidelity wireframes to explore alternative flows for sharing content.
3) Prototyping
- Designed interactive high-fidelity prototypes in Figma, showcasing multiple sharing scenarios (e.g., one-click sharing, group-specific permissions).
- Created accessibility-friendly designs to ensure inclusivity for all users.
4) Validation
- Conducted usability testing with 20+ users across varying demographics.
- Iteratively refined designs based on user feedback, ensuring a polished and intuitive experience.
Design Processes
1) Discovery
- Conducted user interviews and surveys to identify pain points and map the existing sharing workflows.
- Analyzed data from 5,000+ user feedback submissions to uncover common challenges and areas for improvement.
2) Ideation
- Facilitated cross-functional brainstorming sessions with stakeholders to generate potential solutions.
- Sketched and created low-fidelity wireframes to explore alternative flows for sharing content.
3) Prototyping
- Designed interactive high-fidelity prototypes in Figma, showcasing multiple sharing scenarios (e.g., one-click sharing, group-specific permissions).
- Created accessibility-friendly designs to ensure inclusivity for all users.
4) Validation
- Conducted usability testing with 20+ users across varying demographics.
- Iteratively refined designs based on user feedback, ensuring a polished and intuitive experience.
Design Processes
1) Discovery
- Conducted user interviews and surveys to identify pain points and map the existing sharing workflows.
- Analyzed data from 5,000+ user feedback submissions to uncover common challenges and areas for improvement.
2) Ideation
- Facilitated cross-functional brainstorming sessions with stakeholders to generate potential solutions.
- Sketched and created low-fidelity wireframes to explore alternative flows for sharing content.
3) Prototyping
- Designed interactive high-fidelity prototypes in Figma, showcasing multiple sharing scenarios (e.g., one-click sharing, group-specific permissions).
- Created accessibility-friendly designs to ensure inclusivity for all users.
4) Validation
- Conducted usability testing with 20+ users across varying demographics.
- Iteratively refined designs based on user feedback, ensuring a polished and intuitive experience.
If you would like to explore the released product, please try Egnyte application Start free trial
If you would like to explore the released product, please try Egnyte application Start free trial
If you would like to explore the released product, please try Egnyte application Start free trial
Results
Results
Increased user retention within the first month of launch
Increased user retention within the first month of launch
50%
50%
Users benefited worldwide on a monthly basis
Users benefited worldwide on a monthly basis
Domains' sharing issues resolved
Domains' sharing issues resolved
3,500+
3,500+
Surveyed users reported improved satisfaction
Surveyed users reported improved satisfaction
90%
90%
366K
366K
Lessons Learned
Lessons Learned
1) Cross-functional Collaboration: Working closely with engineering and product management teams ensured the feasibility and scalability of solutions.
2) User-centered Design: Regular user testing and feedback loops were instrumental in delivering a product that met user needs and exceeded expectations.
3) Data-driven Decisions: Leveraging analytics and user insights validated the impact of design choices and prioritized the most impactful features.
1) Cross-functional Collaboration: Working closely with engineering and product management teams ensured the feasibility and scalability of solutions.
2) User-centered Design: Regular user testing and feedback loops were instrumental in delivering a product that met user needs and exceeded expectations.
3) Data-driven Decisions: Leveraging analytics and user insights validated the impact of design choices and prioritized the most impactful features.
Designs
Designs
(Swipe using your mousepad to view more)
(Swipe using your mousepad to view more)
Folder owners can view and manage access requests directly.
Add existing users, set permissions, and view them instantly in the same dialog.
Inherit users and groups along with their permissions from the parent folder to a child folder
Efficiently modify user permissions from the list and add users to groups with folder access, if required.
Delete user or group permissions directly from the list.
Invite new users in bulk and assign permissions in one step.
Easily share files or folders by adjusting access settings and link properties.
Send share links via email to external or internal users, with smart suggestions for easy sharing.
Windows
Bringing the web UI experience to the Windows desktop app through seamless iframe integration.
MacOS
Bringing the web UI experience to the MacOS desktop app through seamless iframe integration.
Android
Aligning the iOS mobile sharing experience with the web UI, while preserving native interactions.
iOS
Aligning the android mobile sharing experience with the web UI, while preserving native interactions.
Context menu reordered based on usage frequency and business impact
Added more options to the Preview screen based on customer feedback.
Grouped actions to simplify navigation and reduce long scrollable lists, making them easily accessible.
© 2024 All Rights Reserved | Parmi Mehta
© 2024 All Rights Reserved | Parmi Mehta
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