Smart Cache Device: Enhancing Data Access and Performance
Smart Cache Device: Enhancing Data Access and Performance
Smart Cache Device: Enhancing Data Access and Performance
Lead designer
Lead designer
Lead designer
Released in different phases
Released in different phases
Released in different phases
Collection of multiple projects
Collection of multiple projects
Collection of multiple projects
I led the design of the Smart Cache Device, a hybrid solution for fast file access and bandwidth optimization.
It resulted in 250+ new customers, 10K unique users, and 5 device sales in 3 weeks of launch by addressing slow downloads, manual sync issues, streamlining setup processes, and offering actionable dashboard insights.
I led the design of the Smart Cache Device, a hybrid solution for fast file access and bandwidth optimization.
It resulted in 250+ new customers, 10K unique users, and 5 device sales in 3 weeks of launch by addressing slow downloads, manual sync issues, streamlining setup processes, and offering actionable dashboard insights.
Project Overview
Project Overview
Business Context
In today’s cloud-driven world, businesses struggle with delayed file access and insufficient visibility into system performance. The Smart Cache Device was designed to address these challenges by:
Reducing delays for large file downloads (e.g., AutoCAD, Adobe Premiere Pro)
Providing metrics to demonstrate ROI and business value of the device
Simplifying manual setup processes for administrators
Lead Designer: driving the end-to-end design process from user research to implementation.
Collaborated with cross-functional teams to align technical capabilities with user needs and introduced features like caching policies, pre-seeding/caching folders and files, and real-time dashboards to address key pain points.
Lead Designer: driving the end-to-end design process from user research to implementation.
Collaborated with cross-functional teams to align technical capabilities with user needs and introduced features like caching policies, pre-seeding/caching folders and files, and real-time dashboards to address key pain points.
My Role
My Role
Challenges
Challenges
Slow First-Time Access
Slow First-Time Access
Users faced delays when downloading large files (like AutoCAD and Adobe Premiere Pro) from the cloud, which hindered productivity.
Users faced delays when downloading large files (like AutoCAD and Adobe Premiere Pro) from the cloud, which hindered productivity.
Lack of Tangible Statistics
Lack of Tangible Statistics
Customers often do not have access to clear metrics which show the business value of Smart Cache Device.
Customers often do not have access to clear metrics which show the business value of Smart Cache Device.
Manual Synchronization Challenges
Manual Synchronization Challenges
Administrators struggled with manually selecting folders for synchronization without sufficient insights into employee (user) needs.
Administrators struggled with manually selecting folders for synchronization without sufficient insights into employee (user) needs.
Design Processes
1) Partnered with development team (Discovery)
- Analyzed customer interview data and technical constraints to uncover pain points, deriving actionable insights for design improvements and aligning solutions with user needs.
2) Design Innovations
- Dashboard with actionable Insights: Delivered clear, data-driven reports on
cost savings, device health, and system performances.
- Simplified Device Setup: Introduced a caching policy that allows
administrators to setup the Smart Cache Device without pre-selecting folders,
streamlining the process.
- Pre-seeding the cache: Developed a method to pre-seed files, enhancing
access speed for first-time users while establishing criteria to streamline setup
and optimize the on-premises cache size for users.
3) User Flow Development:
- Developed comprehensive workflows, incorporating edge case handling and error scenarios, to create end-to-end workflows, from purchasing the device to tracking its health and optimizing usage.
Design Processes
1) Partnered with development team (Discovery)
- Analyzed customer interview data and technical constraints to uncover pain points, deriving actionable insights for design improvements and aligning solutions with user needs.
2) Design Innovations
- Dashboard with actionable Insights: Delivered clear, data-driven reports on
cost savings, device health, and system performances.
- Simplified Device Setup: Introduced a caching policy that allows
administrators to setup the Smart Cache Device without pre-selecting folders,
streamlining the process.
- Pre-seeding the cache: Developed a method to pre-seed files, enhancing
access speed for first-time users while establishing criteria to streamline setup
and optimize the on-premises cache size for users.
3) User Flow Development:
- Developed comprehensive workflows, incorporating edge case handling and error scenarios, to create end-to-end workflows, from purchasing the device to tracking its health and optimizing usage.
Design Processes
1) Partnered with development team (Discovery)
- Analyzed customer interview data and technical constraints to uncover pain points, deriving actionable insights for design improvements and aligning solutions with user needs.
2) Design Innovations
- Dashboard with actionable Insights: Delivered clear, data-driven reports on cost savings, device health,
and system performances.
- Simplified Device Setup: Introduced a caching policy that allows administrators to setup the Smart Cache
Device without pre-selecting folders, streamlining the process.
- Pre-seeding the cache: Developed a method to pre-seed files, enhancing access speed for first-time
users while establishing criteria to streamline setup and optimize the on-premises cache size for users.
3) User Flow Development:
- Developed comprehensive workflows, incorporating edge case handling and error scenarios, to create end-to-end workflows, from purchasing the device to tracking its health and optimizing usage.
Smart Cache Device is a hybrid solution designed to improve data access speed and bandwidth for businesses.
Summary
Key challenges included slow first-time file access, lack of clear metrics, and manual synchronization difficulties.
Solutions involved enhanced dashboards, simplified setup, and pre-seeding features.
It resulted in 250+ customers, 10K users, and 5 device sales in 3 weeks of launch
If you would like to explore the released product, please try Egnyte application Start free trial
If you would like to explore the released product, please try Egnyte application Start free trial
If you would like to explore the released product, please try Egnyte application Start free trial
Results in just 3 weeks of launch
Results in just 3 weeks of launch
New customers for hybrid devices
New customers for hybrid devices
250+
250+
Unique users for hybrid setup
Unique users for hybrid setup
New Smart Cache Device sold
New Smart Cache Device sold
5
5
10K
10K
Lessons Learned
Lessons Learned
1) Balancing Innovation with Constraints: Creative problem-solving is essential when working with legacy systems and APIs.
2) Upfront Discovery and Iteration Strategy: Effective pre-planning and early discussions with the development team help identify potential challenges and allow time for iterative improvements.
1) Balancing Innovation with Constraints: Creative problem-solving is essential when working with legacy systems and APIs.
2) Upfront Discovery and Iteration Strategy: Effective pre-planning and early discussions with the development team help identify potential challenges and allow time for iterative improvements.
Designs
Designs
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IT admins can skip this pre-seeding step and allow users (Program Managers/CIO) to define which folders or files should be pre-downloaded for quick access after the admins complete the device setup.
The Cache Warming capability allows users to specify the folders and files to pre-fetch and have them ready upon the completion of the Smart Cache device setup.
Users (Program Managers/CIO) can change the selection and criteria for which folders need to be pre-fetched, whenever required.
Admins can monitor how devices are functioning. If there are any issues with device performance, they can share these statistics with the IT team to get them resolved as soon as possible.
Admins can monitor all devices deployed on the Egnyte domain and take action if required. This also helps them understand the value proposition of the Smart Cache device.
Admins can track the usage of each device deployed to the Egnyte domain in a list format.
© 2024 All Rights Reserved | Parmi Mehta
© 2024 All Rights Reserved | Parmi Mehta
Spark Design System
Spark Design System
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Spark Design System
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