In today’s cloud-driven world, the way we process data is just as important as where it is stored.
Enter the Smart Cache device—a hybrid solution designed to enhance fast file access and save bandwidth for businesses.
Introduction
Device Setup
Cache can be managed
Track device performance
Aggregated devices performance
All devices in list format
IT Admins can skip this pre-seeding step and let users (Program managers/CIO) define which folders/files should be pre-downloaded for quick access after admins finish setting up the device.
Users (Program managers/CIO) can change which folders needs to be pre-fetched whenever it is required.
Admins can monitor how devices are working. If there are any issues with device performance, they could share these statistics with IT team and get it resolved asap.
Admins can monitor all the devices deployed on Egnyte domain and take actions if required. This also helps them to understand value proposition of smart cache device.
Admins can track usage of each devices deployed to Egnyte domain in list format.
What was the problem?
Slow First-Time Access
Users faced delays when downloading large files (like AutoCAD and Adobe Premiere Pro) from the cloud, which hindered productivity.
Lack of Tangible Statistics
Customers often do not have access to clear metrics which show the business value of Smart Cache Device.
Manual Synchronization Challenges
Administrators struggled with manually selecting folders for synchronization without sufficient insights into employee (user) needs.
Dashboard with actionable Insights
Provided in-product statistics to clearly communicate cost savings and business value.
Simplified Device Setup
Introduced a caching policy that allows administrators to set up the Smart Cache device without pre-selecting folders, streamlining the process.
Pre-seeding the cache
Developed a method to pre-seed files, enhancing access speed for first-time users while establishing criteria to streamline setup and optimize the on-premises cache size for users.
These were the solutions.
> User personas
IT Admin
Chief Information Officer/Program Managers
Interested in the overall value proposition across devices rather than device-level statistics, looking for aggregated data over time.
Required a summary of stats and alerts for issues related to device uptime, troubleshooting metrics, and user activity.
Research and Insights
Discussions with developers and the product manager to explore technical possibilities
Detailed interviews with customers and analyzed NPS (Net Prompter Score) comments
Design phase
> Technical limitations
Incompatible APIs
Folder Sync (Hybrid’s old technology)
15+ columns in data table coming from different APIs
Backend data is stored in an outdated manner, which has negatively impacted the frontend UI
Inform users about the benefits of Folder Sync and Smart Cache technology, and encourage Smart Cache use.
Also, addressed storage limitations and duplicate folder selection issues from using both technologies simultaneously.
For example, the text displaying device status was stored in the backend, making it difficult to modify according to user requirements.
Cache Warming Drives Engagement: 250+ Customers, 10K Unique Users, and 5 New Smart Cache Devices Sold in Just 3 Weeks!
> User flow
Purchase smart cache device
Configure device to cloud
Set up smart cache policy
Device is up and working
Pre-seed files
Provide device access to users
Track device health
Optimise device usage
Manage users access
Manage cached files/folders
Next phase
Aggregated statistics of file operations (such as uploads and downloads from Egnyte cloud to Smart Cache device)
Secure & Govern
Secure & Govern
Spark Design System
Spark Design System
© 2024 All Rights Reserved | Parmi Mehta
© 2024 All Rights Reserved | Parmi Mehta
Spark Design System
Spark Design System
Secure & Govern
Secure & Govern
In today’s cloud-driven world, the way we process data is just as important as where it is stored.
Enter the Smart Cache device—a hybrid solution designed to enhance fast file access and save bandwidth for businesses.
Introduction
Research and Insights
What was the problem?
Slow First-Time Access
Users faced delays when downloading large files (like AutoCAD and Adobe Premiere Pro) from the cloud, which hindered productivity.
Lack of Tangible Statistics
Customers often do not have access to clear metrics which show the business value of Smart Cache Device.
Manual Synchronization Challenges
Administrators struggled with manually selecting folders for synchronization without sufficient insights into employee (user) needs.
Dashboard with actionable Insights
Provided in-product statistics to clearly communicate cost savings and business value.
Simplified Device Setup
Introduced a caching policy that allows administrators to set up the Smart Cache device without pre-selecting folders, streamlining the process.
Pre-seeding the cache
Developed a method to pre-seed files, enhancing access speed for first-time users while establishing criteria to streamline setup and optimize the on-premises cache size for users.
These were the solutions.
Discussions with developers and the product manager to explore technical possibilities
Detailed interviews with customers and analyzed NPS (Net Prompter Score) comments
> User personas
IT Admin
Interested in the overall value proposition across devices rather than device-level statistics, looking for aggregated data over time.
Chief Information Officer/Program Managers
Focused on device uptime, troubleshooting metrics, and user activity, requiring a summary of stats and alerts for issues.
> User flow
Purchase smart cache device
Configure device to cloud
Setting up smart cache policy
Device is up and working
Pre-seeding files
Provide device access to users
Track device health
Optimise device usage
Manage users access
Manage cached files/folders
> Technical limitations
Backend data is stored in an outdated manner, which has negatively impacted the frontend UI.
Incompatible APIs
For example, the text displaying device status was stored in the backend, making it difficult to modify according to user requirements.
15+ columns in data table coming from different APIs
Folder Sync
(Hybrid’s old technology)
Inform users about the benefits of Folder Sync and Smart Cache technology, and encourage their use.
Also, addressed storage limitations and duplicate folder selection issues from using both technologies simultaneously.
Design phase
Cache can be managed
Users (Program managers/CIO) can change cache warming selection. They can decide which folders needs to be pre-fetched.
Track device performance
Admins can monitor how devices are working. If there are any issues with device performance, they could share this statistic with IT team and get it resolved asap.
Aggregated devices performance
Admins can monitor all the devices deployed on Egnyte domain and take actions if required. This also helps them to understand value proposition of smart cache device.
All devices in list format
Admins can track usage of each devices deployed to Egnyte domain through this list.
Next phase
Aggregated statistics on file operations, such as uploads and downloads from the cloud to the Smart Cache device.
Device Setup
IT Admins can skip this pre-seeding step and let users (Program managers/CIO) define which folders/files should be pre-downloaded for quick access.
Cache Warming Drives Engagement: 250+ Customers, 10K Unique Users, and 5 New Smart Cache Devices Sold in Just 3 Weeks!
Cache Warming Drives Engagement: 250+ Customers, 10K Unique Users, and 5 New Smart Cache Devices Sold in Just 3 Weeks!
Cache Warming Drives Engagement: 250+ Customers, 10K Unique Users, and 5 New Smart Cache Devices Sold in Just 3 Weeks!
Cache Warming Drives Engagement: 250+ Customers, 10K Unique Users, and 5 New Smart Cache Devices Sold in Just 3 Weeks!
Lead designer
Lead designer
Released in different phases
Released in different phases
Collection of multiple projects
Collection of multiple projects
Smart Cache Device: Setup & Monitor
Smart Cache Device: Setup & Monitor
View PDF
View PDF
Smart Cache Device is a hybrid solution designed to improve data access speed and bandwidth for businesses.
Summary
Key challenges included slow first-time file access, lack of clear metrics, and manual synchronization difficulties.
Solutions involved enhanced dashboards, simplified setup, and pre-seeding features.
This led to better user engagement and measurable success.