Egnyte Secure & Govern (S&G)
Egnyte Secure & Govern (S&G)
71.26% increase in application adoption within two years after I joined as co-designer.
71.26% increase in application adoption within two years after I joined as co-designer.
71.26% increase in application adoption within two years after I joined as co-designer.
Impact & Outcomes
Impact & Outcomes
In just two months post-release, users generated 114 reports using our product to detect suspicious behavior in their content sources.
In just two months post-release, users generated 114 reports using our product to detect suspicious behavior in their content sources.
Auto-remediation capability helped over 2000+ users to streamline their process of managing sensitive content in their cloud data sources.
Auto-remediation capability helped over 2000+ users to streamline their process of managing sensitive content in their cloud data sources.
Challenge
Challenge
The application is heavily technology-driven, and the challenge lies in shifting the product team’s mindset to start with the customer experience first, then work backwards towards the technology, as Steve Jobs wisely emphasized.
Competitive Analysis
Competitive Analysis
For capabilities, we looked into different applications and studied their patterns and user experience.
For capabilities, we looked into different applications and studied their patterns and user experience.
Heuristic Evaluation
Heuristic Evaluation
Identified usability issues and studied Pendo data & NPS feedbacks.
Identified usability issues and studied Pendo data & NPS feedbacks.
User Testing Sessions
User Testing Sessions
Tested multiple solutions with customers. Analysed the feedback received.
Tested multiple solutions with customers. Analysed the feedback received.
Final Designs
Final Designs
Check out few snapshots from the final design delivery
Check out few snapshots from the final design delivery
Monitored user feedback after features were released
Monitored user feedback after features were released
Collected Productboard insights, Mixpanel reports and NPS comments.
Collected Productboard insights, Mixpanel reports and NPS comments.
Design method followed for this project
Design method followed for this project
Business Context
Business Context
01
AI-powered knowledge bases
AI-powered knowledge bases
Transformed help desk articles into AI-searchable databases, enabling user self-service and reducing support costs.
Transformed help desk articles into AI-searchable databases, enabling user self-service and reducing support costs.
02
Anomaly Detection
Anomaly Detection
Flagged suspicious or unusual behaviors like file access and sharing activities to enhance security and protect data.
Flagged suspicious or unusual behaviors like file access and sharing activities to enhance security and protect data.
03
Lifecycle Management
Lifecycle Management
Automated retention, archival, and deletion processes to improve compliance and reduce storage costs.
Automated retention, archival, and deletion processes to improve compliance and reduce storage costs.
05
Security Issue Remediation
Security Issue Remediation
Automated backup, archiving, and deletion, with integrated human reviews for timely issue remediation.
Automated backup, archiving, and deletion, with integrated human reviews for timely issue remediation.
06
Sensitive Data Management
Sensitive Data Management
Identified and managed redundant and sensitive content, minimizing risk and ensuring compliance.
Identified and managed redundant and sensitive content, minimizing risk and ensuring compliance.
04
Workflow Automation
Workflow Automation
Triggered approval processes based on file content, streamlining decision-making and reducing operational delays.
Triggered approval processes based on file content, streamlining decision-making and reducing operational delays.
Secure refers to the protection of data from unauthorized access and breaches, while Govern encompasses the policies and practices that ensure effective data management and regulatory compliance.
Secure refers to the protection of data from unauthorized access and breaches, while Govern encompasses the policies and practices that ensure effective data management and regulatory compliance.
View PDF
View PDF
Egnyte's Secure & Govern (S&G) enhances data protection and compliance through features like AI-powered knowledge bases, anomaly detection, automated lifecycle management, and workflow automation.
Summary
These capabilities streamline processes, manage sensitive content, and reduce operational risks.
The project improved user adoption by 71% and automated tasks for over 2,000 users, prioritizing user experience and continuous feedback to ensure effectiveness.
Co-designer
Co-designer
Released in different phases
Released in different phases
Collection of multiple projects
Collection of multiple projects
Smart Cache Device
Smart Cache Device
© 2024 All Rights Reserved | Parmi Mehta
Sharing Docuements
Sharing Docuements
Sharing Documents
Sharing Documents
Smart Cache Device: Hybrid Solution
Smart Cache Device: Hybrid Solution
© 2024 All Rights Reserved | Parmi Mehta